Mokwheel
What Mokwheel Offers
Mokwheel offers a range of city, all-terrain, fatbike, low-rise, and folding electric bikes, as well as electric cargo trikes. All models feature powerful motors, removable batteries, and, in some cases, integrated inverters and solar panels for direct charging. It also offers a complete catalog of accessories, including baskets, waterproof bags, converters, folding solar modules, and components such as brakes, sensors, and mounting parts.
Products available on its website
– Basalt and Basalt ST 2.0: fatbikes designed for off-road routes.
– Obsidian and Obsidian ST: dual-suspension models for a smoother ride on all types of terrain.
– Scoria 2.0: versatile all-terrain bike.
– Asphalt and Asphalt ST: designed for urban commuting with torque sensors and hydraulic brakes.
– Tarmac: urban bike focused on speed and comfort in the city.
– Mesa Lite and Mesa Lite ST: Lightweight and affordable options suitable for adults and seniors.
– Slate: Wide-frame folding bike for easy storage.
– Tor Plus and Granite: Fat tire bikes for long-distance adventures and cargo hauling.
– Electric tricycles with rear decks and child seats for carrying cargo or passengers.
– Wide selection of accessories: front and rear baskets; converters and inverters; bags and tires; electric air pumps; suspension seatposts; lights; locks; mirrors; solar modules; and spare batteries.
Best-Selling Products
The models with the highest number of reviews and sales on the platform are, in approximate order:
1. Basalt (1,267 reviews)
2. Obsidian (1,232 reviews)
3. Obsidian ST (1,219 reviews)
4. Mesa Lite (713 reviews)
5. Tor Plus (587 reviews)
6. Basalt ST 2.0 (551 reviews)
7. Asphalt (429 reviews).
Advantages over the competition
– Direct-to-consumer sales with free shipping and a 15-day return policy.
– 2-year limited warranty covering the motor, battery, and electronic components.
– More competitive prices thanks to the DTC (direct-to-consumer) model and interest-free financing options.
– Innovation with “power station” technology that integrates an inverter and solar panel in some models, allowing charging at any point along the route.
– Modular system with removable batteries and dedicated accessories to customize each bike to specific needs.
– Motors up to 1,100W, hydraulic brakes, and torque sensors for a safe and efficient riding experience.
– Test ride program at authorized dealers in the US and personalized customer support throughout the purchasing process.
What do your customers think?
Those who have shared their experience on Trustpilot primarily highlight the bikes’ robustness and reliability after hundreds of kilometers, as well as the fast delivery, secure packaging, and ease of assembly with the included tools. They also highly value the direct customer service and the peace of mind when purchasing, backed by a warranty and easy returns.
What is the website like?
The website has a clear and organized design with a top menu segmented by bike style and model and another dedicated to accessories. The homepage includes a carousel of special promotions, “best sellers” and “new arrivals” sections, as well as indicators of free shipping, 15-day returns, and a two-year warranty. Each product listing displays an image, price, number of reviews, and key features (engine, battery, range). The site is well-adapted to mobile devices and maintains acceptable loading times. To improve the experience, more granular filtering by range, power, or price range could be added, as well as a live chat to help resolve questions instantly.
Mokwheel
